At Code on Rent, we respect your privacy and are committed to protecting the personal information you share with us.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal data.
By using our website or purchasing any of our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We collect information that you voluntarily provide when you:
- Purchase a Website Care Plan or Support Retainer
- Request website maintenance or development services
- Contact us through our website, email, or support channels
- Subscribe to newsletters or updates
- Submit website credentials to enable us to perform technical work
- Make payments for our services
The information we may collect includes:
- Full name
- Company or business name
- Email address
- Phone number
- Billing address
- Website URL
- WordPress, hosting, FTP, or related access credentials
- Payment information (processed securely by third-party payment providers; we never store your credit or debit card details)
- Communications including emails, support tickets, and chat messages
2. How We Use Your Information
Your information is used to:
- Deliver website maintenance, support, development, and optimization services
- Provide technical assistance and customer support
- Manage your Care Plan or Support Retainer
- Process invoices and payments
- Send maintenance reports, service notifications, invoices, and important updates
- Improve our website, services, and customer experience
- Detect fraud, unauthorized access, or misuse of our services
- Comply with applicable legal obligations
3. Information Sharing
We value your privacy and do not sell, rent, or trade your personal information.
We may share information only when necessary with:
- Hosting providers
- Domain registrars
- Payment processors
- Cloud storage providers
- Email service providers
- Trusted contractors or technical partners assisting in service delivery (under confidentiality agreements)
- Government or legal authorities where required by applicable law
All third-party providers are expected to maintain appropriate security standards for handling your information.
4. Website Credentials
To provide technical support, we may request temporary access credentials such as:
- Admin Access
- Hosting Control Panel
- FTP/SFTP
- SSH
- Database Access
- Third-party integrations
These credentials are used solely for delivering the requested services and are stored securely with restricted access.
Upon request or completion of services, credentials may be deleted or rotated.
5. Data Security
We implement appropriate technical and organizational safeguards to protect your information against unauthorized access,
alteration, disclosure, or destruction.
Our security measures include:
- Secure servers
- Encrypted connections (SSL/HTTPS)
- Access controls
- Password-protected systems
- Limited employee and contractor access
While we take reasonable precautions, no internet transmission or electronic storage method can be guaranteed to be completely secure.
6. Data Retention
We retain your information only for as long as necessary to:
- Provide contracted services
- Maintain customer records
- Meet legal, tax, or accounting obligations
- Resolve disputes
- Enforce our agreements
Support credentials and sensitive access information may be removed upon request or after service completion when no longer required.
7. Cookies and Analytics
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyze visitor behavior
- Measure website performance
We may use analytics services such as Google Analytics to better understand how visitors interact with our website.
You can disable cookies through your browser settings, although some features of our website may not function properly.
8. Email Communications
When you become a client or contact Code on Rent, you may receive:
- Service notifications
- Maintenance reports
- Invoice reminders
- Support updates
- Security notices
- Product or service announcements
You may unsubscribe from promotional emails at any time. However, essential transactional communications related to your active services will continue to be sent.
9. Your Privacy Rights
Depending on your country or applicable privacy laws, you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict or object to certain processing
- Withdraw consent where applicable
- Request a copy of your personal information
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details below.
10. Third-Party Websites
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of external websites.
We encourage you to review their privacy policies before providing personal information.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our services, legal requirements, or business practices.
The latest version will always be available on our website, and the updated effective date will be displayed at the top of this page.
12. Contact Information
If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:
Code on Rent
Website:
https://codeonrent.com
Privacy Policy:
https://codeonrent.com/privacy-policy/